White-Collar Outsourcing

White-collar outsourcing has become increasingly popular over the past couple of years, especially with emergence of remote work. However, the cost-savings should always be weighted against significant reputational and operational risks which may emerge. This includes the availability of professionals in the outsourced region, their previous experience and training (especially with regards to data protection), and overall customer satisfaction, taking into account working hours, language barriers, etc.

These are the reasons Eastern Europe has experienced a boom in outsourced projects. Excellent, experienced IT professions working with the biggest clients in the US, Financial experts with experience in US GAAP and IFRS standards with experience in international companies, marketing experts with digital media platforms reaching world wide audiences, all at fractions of the cost you would expect for the same level of quality in the U.S. 

Why Eastern Europe, specifically? 

Geography: A six hour time difference from the East Coast (U.S) ensures availability. Travel time, for in person visits-you can expect an 8 hour flight from the East Coast. 

Regulation: EU regulations are some of the most rigorous and forward looking in the world. With experience in navigating and complying with such demanding regulation, we can safely assume compliance with any other regulators. But leaving nothing to chance, our risk experts also provide due diligence for US based companies in each industry to ensure full compliance. 

Language: The vast majority of Eastern Europeans speak English at a very advanced level, and the teams we hire are all evaluated to ensure their English abilities will add value to your customer's experience. 

Cost of Living: A drastically lower cost of living compared to the U.S. means paying a fraction of the cost for high quality professionals, while ensuring their satisfaction and retention with your company. 

What can our outsourcing network offer you?

Sales: 

• Market research for pricing and demand;
• Creating a marketing plan and budget with a dedicated social media expert to support implementation and subsequent analytics;
• 24/7 Sales & Customer Service support.

HR: 

• Evaluating the needs of the company to create a position and descriptions/responsibilities;
• Talent Sourcing and interviewing; 
• Contract preparation services;

Finance: 

• Financial planning, reporting and analysis;
• Accounting and bookkeeping;
• Preparing and providing data analytics and recommendations;

Organizational planning and structuring:

• Organizational structuring, processes,  procedures, policies, and sign-off procedures;

IT: 

• Help desk services
• Web-design
• Software design and integration

Collections: 

• Collection services (electronic communication, phone calls, mailing letters)
• Skip-tracing
• Reporting

Loan Servicing: 

• Loan management 
• Recording payments
• Portfolio analysis
• Collection services (electronic communication, phone calls, mailing letters)